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Read the latest insights from our collections and recoveries experts.

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Scaling your collections operation series: 6 things you can learn from the recent FCA fines

Scaling your collections operation series: 6 things you can learn from the recent FCA fines

Scaling your collections operation series: Leveraging AI

Scaling your collections operation series: Leveraging AI

5 areas to consider when scaling your collections operation

5 areas to consider when scaling your collections operation

Develop these 4 key habits for a healthy Debt Manager system

Develop these 4 key habits for a healthy Debt Manager system

7 ways to leverage debt sale in your lending strategy

7 ways to leverage debt sale in your lending strategy

Consumer Duty: final preparations for the closed products deadline

Consumer Duty: final preparations for the closed products deadline

What can we learn from AI implementations outside collections?

What can we learn from AI implementations outside collections?

Becoming a B Corp: Leading the way

Becoming a B Corp: Leading the way

Consumer Duty: Where are firms doing well and what needs to be improved?

Consumer Duty: Where are firms doing well and what needs to be improved?

Bridging the gap: Rethinking customer outcomes and KPIs

Bridging the gap: Rethinking customer outcomes and KPIs

Consumer Duty: meeting the closed product requirements

Consumer Duty: meeting the closed product requirements

This year in collections: looking ahead to 2024

This year in collections: looking ahead to 2024

A year in collections: looking back at 2023

A year in collections: looking back at 2023

Consumer Duty: what’s next?

Consumer Duty: what’s next?

What does the incoming amendment to the Truth in Lending Act mean for the US consumer?

What does the incoming amendment to the Truth in Lending Act mean for the US consumer?

Overcoming global challenges in collections resourcing

Overcoming global challenges in collections resourcing

Delivery As A Service - A solution to the regression testing challenge

Delivery As A Service - A solution to the regression testing challenge

Call of Duty: A round up of what happened on the first day of the Consumer Duty

Call of Duty: A round up of what happened on the first day of the Consumer Duty

Bank of England reports largest increase in mortgage defaults since 2009

Bank of England reports largest increase in mortgage defaults since 2009

Whitepaper: How AI can help the collections industry

Whitepaper: How AI can help the collections industry

New support measures for mortgage holders: impact on collections and recoveries

New support measures for mortgage holders: impact on collections and recoveries

A look back at the last 25 years in collections and recoveries

A look back at the last 25 years in collections and recoveries

What should you do if your collections and recoveries system is no longer supported?

What should you do if your collections and recoveries system is no longer supported?

TCF vs Consumer Duty – What’s the gap between the two?

TCF vs Consumer Duty – What’s the gap between the two?

Using Ofgem’s behavioural insights research to improve your collections communications

Using Ofgem’s behavioural insights research to improve your collections communications

Supporting those suffering from economic abuse

Supporting those suffering from economic abuse

This year in collections: looking ahead to 2023

This year in collections: looking ahead to 2023

A year in collections: looking back at 2022

A year in collections: looking back at 2022

The power of platform businesses in collections and recoveries

The power of platform businesses in collections and recoveries

Using data to improve council tax collections

Using data to improve council tax collections

Comparing Australian, New Zealand and UK problem debt solutions

Comparing Australian, New Zealand and UK problem debt solutions

Why energy retailers should be transitioning from legacy to digital solutions

Why energy retailers should be transitioning from legacy to digital solutions

A tale of two policies – similarities between Australia’s Online Compliance Intervention and the UK’s HMRC-Concentrix contract

A tale of two policies – similarities between Australia’s Online Compliance Intervention and the UK’s HMRC-Concentrix contract

Whitepaper: Statutory Debt Repayment Plan - what next?

Whitepaper: Statutory Debt Repayment Plan - what next?

What you need to know about the FCA’s newly published Consumer Duty

What you need to know about the FCA’s newly published Consumer Duty

5 things you need to know about the government’s proposed statutory debt repayment plan (SDRP)

5 things you need to know about the government’s proposed statutory debt repayment plan (SDRP)

How income maximisers can decrease problem debt

How income maximisers can decrease problem debt

How to ensure you’re compliant with the new FCA Consumer Duty

How to ensure you’re compliant with the new FCA Consumer Duty

‘Historic shock’ to customer incomes - how can collections teams respond?

‘Historic shock’ to customer incomes - how can collections teams respond?

Building the right customer journey within collections

Building the right customer journey within collections

What can agents expect from a fair customer outcomes training course?

What can agents expect from a fair customer outcomes training course?

Why training your collections teams has never been so important

Why training your collections teams has never been so important

10 things to consider when changing your collections platform

10 things to consider when changing your collections platform

What has fuelled the energy crisis? And what can energy firms do next?

What has fuelled the energy crisis? And what can energy firms do next?

Weathering the energy ‘perfect storm’

Weathering the energy ‘perfect storm’

September 2021 COVID-19 update

September 2021 COVID-19 update

Accessing salary as it is earned

Accessing salary as it is earned

Using Open Banking to achieve frictionless collections payments

Using Open Banking to achieve frictionless collections payments

How to build the business case for digital collections

How to build the business case for digital collections

How SMS chat can increase self-service payments within collections

How SMS chat can increase self-service payments within collections

The role of intermediaries in the debt industry

The role of intermediaries in the debt industry

Digital UX in collections - how much does it matter? (Answer: a lot)

Digital UX in collections - how much does it matter? (Answer: a lot)

What’s the future of office-based work post-COVID?

What’s the future of office-based work post-COVID?

Is your organisation using the right collections software?

Is your organisation using the right collections software?

Ensuring your brand is protected during times of instability

Ensuring your brand is protected during times of instability

FCA Financial Lives Survey 2020 – What About The Credit Industry

FCA Financial Lives Survey 2020 – What About The Credit Industry

How to ensure vulnerable customers experience the right outcomes

How to ensure vulnerable customers experience the right outcomes

How will the future of the digital age affect your industry?

How will the future of the digital age affect your industry?

Adopting a digital first approach within motor finance collections

Adopting a digital first approach within motor finance collections

Don’t get left behind – the digital evolution in retail banking collections

Don’t get left behind – the digital evolution in retail banking collections

Whitepaper: Are you ready for the new Breathing Space moratorium legislation coming in May 2021?

Whitepaper: Are you ready for the new Breathing Space moratorium legislation coming in May 2021?

Creating Breathing Space for customers – How to stay efficiently compliant with the new regulations

Creating Breathing Space for customers – How to stay efficiently compliant with the new regulations

Are there benefits in having a standardised collections strategy and contact channels?

Are there benefits in having a standardised collections strategy and contact channels?

Industry welcomes revised collections letters

Industry welcomes revised collections letters

How can energy retailers combat the rapidly rising risk of bad debt and collection costs?

How can energy retailers combat the rapidly rising risk of bad debt and collection costs?

Are you stretching Excel beyond its limits?

Are you stretching Excel beyond its limits?

Consolidation in the energy sector: how will it affect collections and recoveries?

Consolidation in the energy sector: how will it affect collections and recoveries?

Why is there a misconception of Artificial Intelligence in financial services?

Why is there a misconception of Artificial Intelligence in financial services?

Getting to know your customers in collections through data

Getting to know your customers in collections through data

Supporting your customers post-COVID: are you ready?

Supporting your customers post-COVID: are you ready?

Is your Tallyman debt collections & recoveries management system delivering as much as it can?

Is your Tallyman debt collections & recoveries management system delivering as much as it can?

Coronavirus (COVID-19): What impact will we see on collections?

Coronavirus (COVID-19): What impact will we see on collections?

Persistent Debt: Are we ready? Warnings from the FCA this month

Persistent Debt: Are we ready? Warnings from the FCA this month

2019 Collections roundup

2019 Collections roundup

Whitepaper: 10 predictions on the future of collections and recoveries

Whitepaper: 10 predictions on the future of collections and recoveries

Don't wait, start implementing the FCA's new vulnerable customer recommendations now

Don't wait, start implementing the FCA's new vulnerable customer recommendations now

StepChange: Learning from debt advice outcomes

StepChange: Learning from debt advice outcomes

Improving efficiencies of council tax collection

Improving efficiencies of council tax collection

Open Banking: one year on

Open Banking: one year on

UK interest rate rise: the impact on collections

UK interest rate rise: the impact on collections

Debt sale – worth the risk?

Debt sale – worth the risk?

Are you considering relocating your operations?

Are you considering relocating your operations?

Evidencing Compliance – Negotiating the CONC obstacle course

Evidencing Compliance – Negotiating the CONC obstacle course

GDPR 2018: How to get ready in Collections and Recoveries

GDPR 2018: How to get ready in Collections and Recoveries

A return to normal? – the Credit Summit 2018

A return to normal? – the Credit Summit 2018

FCA CONC – Key Areas for consideration

FCA CONC – Key Areas for consideration

‘DON’T PANIC’ as GDPR deadline looms

‘DON’T PANIC’ as GDPR deadline looms

Persistent Debt on Credit Cards: What you need to know

Persistent Debt on Credit Cards: What you need to know

Top 10 Collections Systems – the Myth

Top 10 Collections Systems – the Myth

Benefits of a new debt collection system

Benefits of a new debt collection system

How to improve collections with legacy debt collection and recoveries systems

How to improve collections with legacy debt collection and recoveries systems

Migrating to Debt Manager – 9 key questions & lessons learned

Migrating to Debt Manager – 9 key questions & lessons learned

Are you experiencing any of these common technology challenges?

Are you experiencing any of these common technology challenges?

Improving collections strategies in BAU operations through agile design

Improving collections strategies in BAU operations through agile design

What is the future role of debt purchase in creditor strategy?

What is the future role of debt purchase in creditor strategy?

Three-step plan of action to respond to OFWAT

Three-step plan of action to respond to OFWAT

Collections and Recoveries Systems Lessons Learnt Part 1 of 3: Documentation

Collections and Recoveries Systems Lessons Learnt Part 1 of 3: Documentation

GDPR – What you need to know in Collections and Recoveries

GDPR – What you need to know in Collections and Recoveries

Design lessons for CnR implementations from the world of tabletop wargaming

Design lessons for CnR implementations from the world of tabletop wargaming

Are you responsible? The widening of the regulatory net and treating customers fairly

Are you responsible? The widening of the regulatory net and treating customers fairly

IFRS9 … what you need to know in Collections and Recoveries

IFRS9 … what you need to know in Collections and Recoveries

Checklist for credit card providers – how to ensure your collections function can cope with increased volume

Checklist for credit card providers – how to ensure your collections function can cope with increased volume

Vulnerability: It is on ALL the Regulators Yearly Plans for 2017

Vulnerability: It is on ALL the Regulators Yearly Plans for 2017

Unauthorised FCA Companies; Consumers Beware, Creditors be Savvy

Unauthorised FCA Companies; Consumers Beware, Creditors be Savvy

Improving the Customer Experience through Exceptions in Experian’s Tallyman

Improving the Customer Experience through Exceptions in Experian’s Tallyman

Changes in the Water Market, ‘Open Water’ Impacts on Debt Collection and Recoveries – Q&A with Principal Utilities Specialist Sandy Duckett

Changes in the Water Market, ‘Open Water’ Impacts on Debt Collection and Recoveries – Q&A with Principal Utilities Specialist Sandy Duckett

Utilities focussed on communicating with vulnerable customers in collections and recoveries

Utilities focussed on communicating with vulnerable customers in collections and recoveries

Introducing change into Experian Tallyman

Introducing change into Experian Tallyman

Market Intelligence Needed to Select Collections Technology

Market Intelligence Needed to Select Collections Technology

Constructing a World Class Culture

Constructing a World Class Culture

You can’t win anything with kids

You can’t win anything with kids

Is Debt Collection Turning Soft?

Is Debt Collection Turning Soft?

Digitalisation in Collections – what can we learn from other industries?

Digitalisation in Collections – what can we learn from other industries?

Are you and your collections systems prepared?

Are you and your collections systems prepared?

Getting to know your customer in collections through data

Getting to know your customer in collections through data

What is the Tallyman Debt Collections and Recoveries System?

What is the Tallyman Debt Collections and Recoveries System?

Selecting a Suitable Supplier/Vendor for a Debt Collections and Recoveries System

Selecting a Suitable Supplier/Vendor for a Debt Collections and Recoveries System

Collections and Recoveries Applications Post Go Live Support – Part 3 Make use of the Project Opportunity and Changes over Time

Collections and Recoveries Applications Post Go Live Support – Part 3 Make use of the Project Opportunity and Changes over Time

A real lending alternative?

A real lending alternative?

Collections and Recoveries Applications Post Go Live Support – Part 2 Points to consider within a Collections and Recoveries Application support function

Collections and Recoveries Applications Post Go Live Support – Part 2 Points to consider within a Collections and Recoveries Application support function

What will be the impact of Brexit on customers with credit?

What will be the impact of Brexit on customers with credit?

Collections and Recoveries Applications Post Go Live Support – Part 1 Introduction, Drivers and Models

Collections and Recoveries Applications Post Go Live Support – Part 1 Introduction, Drivers and Models

Changes afoot, a new pride in Collections and Recoveries teams

Changes afoot, a new pride in Collections and Recoveries teams

Pre-Arrears in Collections and Recoveries

Pre-Arrears in Collections and Recoveries

Collections and Vulnerability – Where to next

Collections and Vulnerability – Where to next

To dial or not to dial?

To dial or not to dial?

Migrating to Debt Manager 9 (DM9) – some pointers – Part 2 Manual Migration approach

Migrating to Debt Manager 9 (DM9) – some pointers – Part 2 Manual Migration approach

Smart Communications in debt collections and recoveries

Smart Communications in debt collections and recoveries

Migrating to DM9 – Some Pointers – Part 1: Automatic Migration Approach

Migrating to DM9 – Some Pointers – Part 1: Automatic Migration Approach

How’s your debt collections operating model?

How’s your debt collections operating model?

Remember the call centre… the next wave of opportunity?

Remember the call centre… the next wave of opportunity?

What systems do I need to support best in class debt collections?

What systems do I need to support best in class debt collections?

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