Collections system selection and procurement

“We have unrivalled knowledge of the collections technology landscape. Our experts will help you get the best system for your organisation’s needs and budget and help you to go-live sooner!"
Matt Riddall, Senior Director – Global Delivery

HOW CAN WE HELP YOU?

The landscape of debt collection software is vast and everchanging. There are over 40 platforms to choose from (and that’s not even including specialist capability like omnichannel, digital enablement, and MI). These systems include C&R Software Debt Manager, CGI CACS X, Latitude by Genesys, Katabat / Finvi, Experian PowerCurve Collections, Exus EFS, Flexys Control+, Telrock Optimus, Qualco QCR, Tietoevry Collection Suite Nova, Lateral, and Financial Cloud, as well as many others.

We often get asked ‘What’s the best collection software?’ and the answer is not a simple one. All products have broadly similar core capabilities. What differentiates them is their unique capabilities, track record and how they match your unique goals and budget. So how do you decide between them?

We can help you find a new collections system, whether you’re investing in one for the first time, or replacing your current technology, and whether you’re building an in-house product or purchasing from a debt collection software supplier.

We run the only accreditation programme for collections technology platforms globally, which assesses each system against 18 capability areas to ensure it meets market requirements
We are independent, not tied to any specific vendor and put your needs first
We do the hard yards of market scanning for you (which can be time-consuming and confusing)
We will ensure that you make an educated choice
We ensure you get value for money and are not overpaying for your solution

We will lead you through the entire process, including:

Helping define your unique requirements
Market scanning across the entire suite of available systems
Benchmarking and shortlisting the right products for you
Preparing an RFP
Drafting questions for vendors to address your business needs
Planning scenarios for vendor demo days
Providing a fair evaluation and recommendation
Supporting with commercial and contracting

Discuss your needs with our team

WHAT BENEFITS WILL YOU SEE?

By working with us on your collections system selection and procurement, you will:

Get the best system for your organisation’s needs based on our independent view at the centre of the market
Get the best deal from the vendor and the right contractual protections
Gain commercial confidence you have made the right choice
Realise your ROI quicker
Remove the complexity of managing the selection process in-house, freeing up your team to focus on BAU
De-risk the process and delivery programme
Gain access to a team of experts with specialist technology skills
Improve your customer experience by choosing the right system

The Arum team helped us navigate an interesting RFP process, and in doing so opened our minds to doing things differently. We felt very supported throughout, and felt confident that we had experts guiding us through the process to ask the right questions, and subsequently compare the vendors in a very structured, factual way. Beyond that, thanks to Arum’s powerful combination of project consultancy and hands on subject matter expertise, we were able to achieve a lot in a short space of time.” Head of Planning & Initiatives, BNZ

Discuss your needs with our team