Collections strategy analytics is often the poor relation to customer acquisition. However, in today’s rapidly changing environment, having an analytics framework in collections and recoveries that enables effective business decisions and drives improvement in portfolio performance and customer unit economics is key.
Our collections analytics service will:
- Identify internal and external data sources that can be levered to understand customer circumstances, preferences and behaviours
- Use predictive analytical modelling to identify predictive variables and build propensity based scorecards
- Devise appropriate treatment paths for defined segments of customers
- Analyse tranche level performance to identify changes in performance over time
- Identify root cause of changes and opportunities to course correct
- Implement test and learn frameworks for continuous improvement
- Assess opportunities to drive operational effectiveness e.g. dialler load balancing
- Create and implement transparent, MI, reporting and controls
- Create models to support keep, place and sell decision making
Discuss your needs with our team