Arum has been shortlisted as a finalist for the Best Response for Cost-of-Living Crisis Award at this year’s Credit Awards hosted by Credit Strategy.
This award demonstrates an outstanding level of commitment to support customers and staff during the cost of living crisis, including strong leadership from the senior management team, initiatives to help customers or staff, and effective comms, motivation and engagement.
George Xenoudakis, Arum’s Group Sales and Commercial Director, commented, “I am delighted that Arum has been shortlisted, and it’s fantastic that this new award has been created to shine a light on the ways our industry is trying to help customers and colleagues through this difficult time. Arum's senior leadership team has put in place various measures to support their staff and we have also launched various client focused initiatives, such as our Cost of Living Working Group for utilities and telcos that has already been very successful.”
The Credit Awards are the flagship awards for the credit and financial services industry. Known as ‘The Oscars of the industry', they recognise and celebrate innovation, best practice and the hard work of individuals, business divisions and global organisations across the entire industry.
The final will be held on 31 May 2023 at Grosvenor House in London.
About Arum
Arum has been helping organisations resolve problem debt for 25 years across 20 global territories. We provide clients with independent advice and practitioner support across collections and revenue.
Whether choosing or implementing collections technology, navigating digital business transformation, or improving customer treatments to achieve better outcomes, Arum experts are trusted by leading brands across public sector organisations, financial services (banking, lending, debt purchase), utilities, and telecommunications companies.
The Arum mission is simple: to deliver independent collections and revenue solutions globally. This is achieved by improving regulatory, credit risk and portfolio performance, whilst maximising returns on clients’ technology investments.
Within the public sector, Arum aims to build better outcomes for citizens by improving the collection of local and central government revenues that fund public services. What’s more, the majority of Arum’s team of experts started their careers in government and financial services roles.
Arum provides a blend of practitioner-led consulting and end-to-end change and programme delivery services. Our knowledge of the creditor and software landscape is unrivalled and includes 30+ system vendors such as CGI, Equifax, Experian, Exus, C&R Software/FICO, Pega, Qualco and Tietoevry.
We’re collections and revenue experts and work collaboratively with our clients to prevent and resolve problem debt.
Arum media contact
Hannah Woodward, Head of Marketing, Brand and Communications