Our deep domain expertise in digital, passion for customer experience, and credit and collections market insights mean we can provide an unbiased review of your collections operation and let you know how you can improve.
Following an independent and objective assessment of your digital customer experience capabilities and roadmap, you’ll receive a report benchmarking 20 different capabilities against industry peers (including: self-service levels, mobile app design, agent-digital integration, payment journeys, affordability design, and segmentation).
We will also provide a series of recommendations around how to improve your digital capabilities, including levels of self-service, customer experience and outcomes, so you can make better use of your operational resources and improve overall collections performance.
