TAKE THE SURVEY HERE
What will I learn?
Choosing the right channel for engaging with customers is key to delivering the best customer experience. But how do you decide? When is it is right to automate the customer contact on a digital channel and when should the human touch remain a priority? Do you ask the customer how they want to engage with you, or do you set an overarching strategy and stick to it?
Understanding the answers to these questions and others can help shape your customer contact strategy to maximise a positive customer experience even when the contact is initiated from a negative position e.g., a complaint or collections.
How can I get my copy of the report and benchmarking assessment?
To gain access to this one-of-a-kind report, we ask that you contribute to the report data. It will take only 10 minutes. Once that’s done and we’ve analysed all the responses, you’ll get exclusive access to the report, and we will provide you with your benchmarking assessment.
Sigma Connected is an innovative business process outsourcing provider which offers a wide range of services, including customer services, collections, complaint management, sales, staff training and much more.