The Arum team will undertake a complete a full review of your current customer segmentation and treatment paths to identify opportunities to improve the tailoring of activities and customer experience, seeking both fairer outcomes and uplifted results.
This review would typically include:
- Segmentation strategy, outcome-based approach and predictive models
- Contact approach, communications methods, and triggers
- Use of data and decisioning to offer treatments based on customer circumstances
- Flexible repayment options driven by income and expenditure, open banking data, CRA and other sources
- Payment hierarchy definition and multi product approaches
- Cost to collect models
- Settlement strategies and offer management
- Technology capability to enable flexible treatment methods
Arum can also support throughout the entire process of design, delivery and execution of improved communications collateral and templates.